Penorama Productivity Blog http://blog.penorama.com Productivity, Creativity, and Effective Expression Sat, 18 May 2019 08:01:48 +0000 en-US hourly 1 https://wordpress.org/?v=5.1.1 How GE Boosts Its Mamography Machines Sale: Empathy and Creativity http://blog.penorama.com/how-ge-boosts-its-mamography-machines-sale-empathy-and-creativity/ http://blog.penorama.com/how-ge-boosts-its-mamography-machines-sale-empathy-and-creativity/#respond Fri, 10 May 2019 11:57:13 +0000 http://blog.penorama.com/?p=85

Usually when a device sale become stagnant, companies refocus their efforts in improving the device – make it faster, stronger, superior.

They often ignore what really matters the most: the user experience. By shifting the focus to how the user uses the product, the

I attended a talk by Michael Ventura, the founder and CEO of Sub Rosa, a world-class design and strategy consulting firm on September 26 last year at the Southeast Asia Center. The topic of the talk was “The New Language of Leadership”. This “language” is basically the different types of empathy business leaders can embrace. Long story.

I’ll just write about the 3 case studies of applied empathy he described in his talk. Note that this is my own summarized version, so the language is totally different than the way he talked.

 

MV was hired to help increase the sales of GE’s mamography machines (used for detection and diagnosis of breast cancers). However, redesigning the machine and getting medical approval for it could take 7 years, so MV has to find a faster route. MV’s research team requested to talk to any patient who had used the machine and were willing to discuss about the experience.

After talking to hundreds of patients, he found that 87% of the patients didn’t want to undergo another scan in the next 12 months due to the memory of pain. 82% said the room was freezing cold and was uncomfortable.

Also, many of them cited that making appointments to undergo scanning was a scary process. It felt as if they were making appointment to go through a life-and-death situation.

By understanding these painpoints, MV suggested modifications in the scanning experience: the patients should be talked to differently, the room setting improved, the gown different, etc.

Then the team brought in the 200 women that were screened 60 days ago to undergo the newly-upgraded mamography process. The pain complaints dropped from 87% to 45%. The effectiveness of the scanning process also increased by 12% since the subjects were more relaxed.

This allowed GE to brand this new mamography process as a new product. They would not be selling just a machine, but a treatment center.

The GE’s CEO talked about this new treatment center concept at some sort of symposium. 12 hospitals signed up for it right away.

By understanding the user’s pains and gains, it’s possible to improve the product experience without redesigning the product. By making the mamography experience more humane, GE created a new product and significantly increase sale.

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FINANCIAL LITERACY http://blog.penorama.com/financial-literacy/ Tue, 19 Mar 2019 12:05:05 +0000 http://blog.penorama.com/?p=199 The Magic of Compound Interest

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The Magic of Compound Interest http://blog.penorama.com/the-magic-of-compound-interest/ Tue, 19 Mar 2019 12:03:28 +0000 http://blog.penorama.com/?p=196 How to create Your fifth Financial Plan http://blog.penorama.com/how-to-create-your-fifth-financial-plan/ Tue, 19 Mar 2019 11:41:31 +0000 http://blog.penorama.com/?p=190 Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, .

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How to create Your fourth Financial Plan http://blog.penorama.com/how-to-create-your-fourth-financial-plan/ Tue, 19 Mar 2019 11:40:39 +0000 http://blog.penorama.com/?p=188 Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, .

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How to create Your Third Financial Plan http://blog.penorama.com/how-to-create-your-third-financial-plan/ Tue, 19 Mar 2019 11:10:55 +0000 http://blog.penorama.com/?p=184 Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, .

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How to create Your Second Financial Plan http://blog.penorama.com/how-to-create-your-second-financial-plan/ Tue, 19 Mar 2019 11:09:49 +0000 http://blog.penorama.com/?p=182 Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, .

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How to create Your First Financial Plan http://blog.penorama.com/how-to-create-your-first-financial-plan/ Tue, 19 Mar 2019 11:08:35 +0000 http://blog.penorama.com/?p=179 Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, .

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Heinegen That Gets You High http://blog.penorama.com/heinegen-that-gets-you-high/ Mon, 10 Dec 2018 20:01:50 +0000 http://blog.penorama.com/?p=71 Coca-Cola is working to infuse cannabis extract into its drinks for medicinal benefits. Heineken, meanwhile, has a craft beer brewed with the toxic ingredient that induces a high.

Heineken Toxic Craft Beer Make You High Coca Cola contain cannabis extract for medicinal benefits
Coca-Cola is working on a cannabis version of the drink. Heinegen’s craft beer can make you high. 

To provide background for those of you who don’t smoke pot, there are two main ingredients in cannabis (or marijuana): CBD and THC. The former doesn’t get you high, instead providing all the benefits such as reducing pain and inflammation. It’s the reason many jurisdictions are legalizing marijuana now or considering.

THC, on the other hand, is the compound that gets you high and hallucinating. It’s the reason marijuana is illegal in the first place.

In other words, if you’re a pothead, THC is why you smoke pot; CBD is the reason you tell others why you smoke pot.

Many beverage companies, including Coca-Cola, are trying to get into the wellness drinks market believed to be worth tens of billions of dollars, by infusing the healthily beneficial CBD into their drinks. It is still mostly a preparation stance at this point, though, since marijuana is not yet legalized at federal level in the U.S., the main target market.

On the other hand, Heineken has a craft beer brand, Lagunitas, that has been infusing THC into its drinks and selling them in California. Legally, of course, since the state allows marijuana.

I see an interesting parable in this. It reminds me of a few things simultaneously.

1. Irvins Salted Egg

If you’re marketing on a positive benefit (e.g. “it’s good for your health!”), you’d better have the authority behind you. And that tends to require WAITING for the authority to come on board. But if you’re marketing on a ‘negative’ benefit, your hands are ‘tied’ and you have to disclose and disclaim. Like “Warning: This WILL Get You High!”

Kinda like Irvins Salted Egg snacks that warn on the label: “Dangerously Addictive!” Good stuff.

2. Breakthrough Copywriting

The book says:

You want to make an emotionally compelling case… The one response you don’t want to get is, “Interesting idea. That’s really good copy. You write well.” The response you want to get is either “We’re going to get one of those,” or “You can’t do that!” You want to get them one way or the other. You want to get a negative reaction from the people your offer is not right for, and a positive reaction from the people who it is right for. That is what an emotionally compelling case does.

It certainly feels like Heineken’s approach to marijuana-infused drinks invokes a lot of “We’re gonna get one of those” and “You can’t do that!”

3. Thinking in Bets

Another book. This one, poker champion turned management consultant Annie Duke preaches exactly what the title says. Most things in real-life decision-making hinges upon certain future. And the future is always uncertain. When every decision is viewed as a bet, oftentimes the smart move is to not engage in one. In this example, will the health benefits be enough to warrant a legal endorsement? Maybe, eventually. But why not remove the dependency altogether and promote the health risk?

So where’s the theme Productivity, Creativity, and Expression in this?

For one thing, this post isn’t necessarily about – or not about – getting creative from smoking pot; I don’t make judgment! But it certainly has something to do with productivity in making decisions in bets, because it tends to make you avoid taking sides. Since eventualities take time to unfold, taking sides can paralyze you in the mean time – like Coca-Cola and other brands do currently. If you take an option that removes the bet, then you don’t have to wait, and can act now. Heineken’s Lagunitas has been able to sell its cannabis-infused products because it chose a positioning that doesn’t depend on the legality of adding CBD to your drinks.

There’s also a lot to do with expression. Effective expression is where some folks will be necessarily alienated, so that the target audience feels exclusive. If you write for everyone, you write for no one. If you speak to everyone, no one hears. If you try to please everyone, no one is pleased.
Instead, pick someone. Address them at the expense of alienating everyone else.

That’s expression that will get effects.

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What Your Signature & Handwriting Say About You http://blog.penorama.com/what-your-signature-handwriting-say-about-you/ Mon, 10 Dec 2018 19:47:36 +0000 http://blog.penorama.com/?p=65 In a local news in Thailand, a celebrated graphologist received wide mockery in social media after endorsing a lottery stand.

Thai celebrity graphologist endorse lottery stand
A celebrated graphologist endorsing a lottery (the Thai word on top) stand with a cool writing of the word “rich” (enclosed in the frame).

Here’s the story (Thai version here):

A lottery merchant told a story that someone had bought lotteries at his stand that ended up winning 90 million baht. The patron, a regular, left the lotteries with the merchant. But the merchant was an honest man and brought the winning to the rightful winner.

Business was booming immediately for him. On one of the early good days, all of a sudden the famous graphologist came to pay a visit, to commend the merchant for his honesty, give a calligraph that spells “rich,” and pronounce the location of the lottery stand was auspicious. All was good.

Except…the whole thing was bogus. A PR stunt. And merely a week had passed by before he was found out as a sham.

And now, the social media table turned on the famous graphologist. He’s been hiding from limelight.


This story rings close to home for me, because, just days before this news broke, and my girlfriend, along with three other lady friends, had contacted this very graphologist to design their signatures for them (for a price). He’d asked them for their names, dates of birth, et cetera et cetera. I’ve got the pictures of the signatures he invented for them (though I’m not allowed to show them here) – they all looked uncannily similar to one another to me. Nevertheless, the ladies have all been practicing signing their new signatures to perfection.

A lot of people believe that signature, and handwriting, reveal a lot about the owner. The characters and the state of mind, at the very least. The future, but that’s a stretch. And this is found not only in the old and the classics either, but also in the new. I was amazed to see this one ‘analysis’ of the signatures of famous tech people. Jobs. Gates. Bezos. Dell. I wonder what it would say about Travis Kalanick. :p

Sherlock Holmes Handwriting Identification
Sherlock Holmes supposedly has unnatural ability to identify different handwritings and what they imply about each of their respective owner.

In the old and the classics, graphology is of course featured prominently in detective stories. Sir Arthur Conan Doyle is a true believer of the art (or..science?) himself. He describes Sherlock Holmes with unnatural ability to interpret handwriting. Holmes supposedly can tell the gender and the character of the writer. He can compare two samples, and not only tell if they are by different persons, and whether they are related! (For prominent cases featuring this mad skill of his, check out The Reigate Squires and The Norwood Builder.)

All wonders Holmes could perform with mere handwriting are too good to be true, except one. Signature and handwriting verification is performed all the time, even in modern days, as a forensic measure. True, it’s not an infallible measure, as both signature and handwriting can be forged well with a skillful con artist. In this sense, Holmes was lucky, and not because the skills of the con artists supposedly improved over time.

I’ve had to forge my parents’ signatures a few times, friends’ handwritings at least once, for a prank. I did not do a good job. It was hard, but not impossible. What’s impossible is to forge well and with speed too. And that is where I think the modern-day real-world counterparts of Holmes are having a tough time. Back in the old days, pens were fountain and feathered quill; slow strokes would have blotched ink on the paper. Today, with all the ball-point pens, forgers can take time to mimic similarity in the outcome only.


Coming back to what your signature reveals about you, one thing that I think might be worthwhile to explore is to think back to when you invented your signature. Why do you sign it the way you do now? Any story behind that? To get started, here’s my story.

I was obsessed with money when I was younger. Back in high school, someone told me a Chinese superstition that in order to have a lot of money, my signature had better begin with a pouch. A money pouch. Open up, so that it can keep money. For both first name and last name.

Not an ounce of artistic creativity in me, I found the requirements difficult to try to fit into my full-name signature. So I went up to this buddy of mine, a band drummer who later became an architect. (Some traits show since young age.) When he heard my needs, he said “easy peasy,” and just invented one for me right there. It looked amazingly good and simple (enough for me to replicate). So I took it and practiced and still sign it till this day.

Later when I was going abroad, I had to sign in English. I’d shaken off that Chinese superstition by then, but not the obsession with money. So I invented my own English signature…with a big $ in it!

What’s your story?

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